Free Shipping for all Canadian orders!
To contact our Customer Support Team go to our ''contact us'' page and we will respond to you via email.
Alternatively, you may also contact the customer support team by emailing: info@perkyears.site
Our website is really user friendly and it is open 24 hours 7 days 365 days a year.
Once all your items are in your cart, you can click on "checkout and view cart". In this section you can adjust quantities, remove products, or apply discount codes.
Our Customer Support Team is available to assist with purchases during our online customer service hours. (Monday to Friday 10 AM - 7 PM EST.)
Please allow 3 business days to process your order. When your order is out for delivery or shipping you will receive a separate email notification.
Currently, we deliver to the EU, UK, USA, Australia, and Canada. If you reside in another country, kindly contact info@perkyears.site
For LOCAL DELIVERIES we are working with Canada Post.
For OUTSIDE LOCAL DELIVERIES we are working with your local post office.
Orders can be cancelled with no charge to you if the item has not shipped yet in most cases.
In the event where the customer would want to cancel an order after it has shipped, the customer must cover the cost of return shipping.
n order to receive a full refund on returns, items must be returned in the original packaging delivered to you to ensure no damage is made during transit. Returns are accepted during a period of up to 14 days from when you received your order. We do not cover return shipping fees.
Item condition must be in new and resellable condition. Items that are returned with missing parts, used, dirty, or even damaged may be refused for return or may be subject to a reduced refund depending on what condition it is returned.
In the case where Perky Ears offered free shipping on an item, a restocking fee may be deducted from your total refund.
Restocking fees are subject to specific items. If you have a question as to whether or not the item you ordered has a restocking fee, please feel free to contact us at info@perkyears.site
Unfortunately, there are some products that we can not take back due to its nature and health reasons. Please see below exceptions by brands or category for each item:
Electronic merchandise, such as, collars, fencing and training items., grooming tools, filters or pumps, non-prescription pet medication or vitamins.
Other products: Other products like can food, toys, or accessories of any kind have to be unopened or/and in its original packaging to be eligible for a store credit or exchange.
In order to initiate a return, please complete the following:
Returns are accepted during a period of up to 14 days from when you received your order.
1. Email us (preferably from the email you used to order) your name under the order, order number, and why you would like to return the item to info@perkyears.site In this email, please be detailed as possible and provide any photographs if necessary, in order to streamline the process.
2. As soon as we complete your return request, you will be sent an email confirmation for your return and steps to follow.
3.Once your return is received and reviewed, we will notify you via email that we have received your item and the status of your refund.
Return shipping is covered by the customer
